Janine Nock

Richmond, VA  |  773-732-6888  |  janine.nock@gmail.com

UX Strategist & Design

Ten-year track record of success in UI design and user research

Highly creative visual design professional with solid history of developing best-in-class design solutions and user experiences, as well as defining interaction models, user task flows, wireframes, and UI specification. Broad knowledge and success in expediting the design process throughout the entire project, tracking issues, and collaborating with interdisciplinary teams to produce high-quality work. Proficient in translating concepts, ideas, and visions into compelling and functional designs. Capable of applying strategic thinking to design and deliver innovative end-to-end user experiences that optimize user needs, business requirements, and technological realities across both mobile and web platforms. Possess comprehensive portfolio of UX/UI design work that demonstrates competence working on projects from empathy to iteration.

Core Competencies

  • User Interface Design

  • User Research Methodologies

  • Requirements Gathering

  • User Experience Strategy

  • Cross-Team Collaboration

  • Product Development

  • Information Architecture

  • Agile & Lean UX methodologies

Professional Experience

CarMax, Richmond, Virginia

Senior Product Designer  Present – 2018

Engage users in order to document their needs through discovery and design thinking. Develop and articulate learnings into an experience strategy focused on search.

Key Achievements:

  • Ran design thinking, game storming, and product driven workshops to facilitate divergent thinking among core team.

  • Collect then synthesize qualitative and quantitative research that informs and validate design decisions.   


Virginia Premier, Richmond, Virginia

Senior User Experience Designer  2018 – 2018

Responsible for creating and delivering user-centered digital products that balance stakeholder needs and target audience (Medicare and Medicaid) engagement. 

Key Achievements:

  • Partnered with key stakeholders to translate Virginia Premier strategic goals into measurable key performance indicators (KPIs) that can be tracked within web analytics tools, NPS, and other measurable usability tests.

  • Collaborated with stakeholders to define, gather and documentation of the customer journey for multiple users. 


Capital One Branded Card, Richmond, Virginia

principal UX Architect & UX Lead  2018– 2013

Develop visual design and strategy for prototyping Interface in collaboration with multiple technical specialists and digital partners to maintain compliance with the company’s web page build standards and best practices.

Key Achievements:

  • Credited for the design and development of numerous interaction models, user task flows, and UI details that promote ease of use and optimize task flows.

  • Commended for excellent work in analyzing and translating business requirements into visual concepts for research, development, and execution of deliverables.

  • Orchestrated the creation and maintenance of wireframes, templates, and prototypes for establishing intuitive user interfaces and task flows.

  • Ensured full functionality of UI/UX solutions through regular consultation with various consumer segment creative teams.


Freelance Work, Los Angeles, California

Interactive Designer, 2008 – 2013

Provided a wide range of services for the development of mobile first graphic element and assets within   responsive frameworks, native apps, and user-centric systems.

Key Achievements:

  • Managed all phases of HTML and CSS design in collaboration with backend developers.

  • Earned distinction for consistently accomplishing critical project milestones and deadlines.

  • Developed excellence in various aspects of web design and native app design.

Technical Proficiencies

Platforms: Windows, Mac OS. Android, iOS - prefer Mac 

Tools/Software: Confluence, CSS3, HMTL5, Flinto, Google suite, GitHub, Illustrator, Indesign, lnVision, Lightbox, Microsoft office suite, JavaScript, Jira, JQuery, Photoshop, Sketch, Visual Studio, Zeplin

Education and Credentials

Bachelor of Arts in Visual and Critical Studies (2005)

The School of the Art Institute of Chicago, Chicago, Illinois

Bachelor of Fine Arts in Print Media (2004)

The School of the Art Institute of Chicago, Chicago, Illinois

Associate of Fine Arts in Photography (2001)

Delaware College of Art and Design, Wilmington, Delaware


User Experience Certification (UXC) – ID 1010768, Nielsen Norman Group (2015)